Zendesk

Zendesk is a customer service and engagement platform designed to help organizations provide better customer support and build stronger customer relationships. It offers a suite of tools that can be tailored to businesses of various sizes and industries. Key features often include: - Ticketing System: Centralize customer inquiries from multiple channels into a single manageable interface. - Help Center/Knowledge Base: Create self-service portals with FAQs and articles. - Live Chat & Messaging: Engage with customers in real-time on websites and mobile apps. - Automation: Use workflows, triggers, and AI to automate repetitive tasks and route inquiries. - Reporting & Analytics: Track support metrics, agent performance, and customer satisfaction. - CRM Capabilities: Manage customer data and interaction history. - Integrations: Connect with a wide range of third-party applications and services.