LiveChat

LiveChat provides a comprehensive suite of tools for online customer communication, designed to help businesses connect with their customers instantly. The platform focuses on delivering personalized experiences and efficient support. Key features typically include: - Live Chat Widget: Customizable chat for websites and mobile apps. - AI Chatbot Automation: Handle common queries and route complex issues to agents. - Ticketing System: Manage customer requests that require follow-up, even when offline. - Canned Responses: Quickly answer frequently asked questions. - Chat Transcripts & Archives: Keep records of all conversations. - Reporting & Analytics: Monitor agent performance, chat volume, and customer satisfaction. - Integrations: Extensive marketplace with integrations for CRM, e-commerce, and marketing tools. - Proactive Chat Invitations: Engage visitors based on their behavior on the site.