Intercom

Intercom provides a suite of tools designed to help businesses acquire, engage, and support customers throughout their lifecycle. Its platform emphasizes proactive and personalized communication, leveraging AI and automation. Key features typically include: - Business Messenger: Customizable chat widget for websites and apps. - AI Chatbot (Fin): Automated responses and issue resolution powered by AI. - Shared Inbox: Collaborative workspace for managing customer conversations across channels. - Product Tours & Onboarding: Guide new users and highlight features. - Email Marketing & Campaigns: Targeted messages to engage users. - Help Center Articles: Create and manage a self-service knowledge base. - Integrations: Connect with a wide range of other business tools and CRMs. - Reporting & Analytics: Track customer interactions and team performance.