Freshworks

Freshdesk, a product by Freshworks, is an intuitive and feature-rich help desk software designed to streamline customer support operations. It empowers businesses to manage customer conversations efficiently across various channels, improving agent productivity and customer satisfaction. Key features typically include: - Omnichannel Support: Consolidate customer interactions from email, phone, chat, social media, and web portals. - Ticketing System: Robust ticket management with prioritization, categorization, and SLA tracking. - Automation: Automate routine tasks like ticket assignment, notifications, and canned responses. - Knowledge Base: Build a self-service portal for customers with FAQs and articles. - Reporting & Analytics: Monitor help desk performance, agent productivity, and customer satisfaction trends. - Collaboration Tools: Features for internal team communication and collaboration on tickets. - Customization & Integrations: Tailor the help desk and integrate with other business applications.